Team
Two Operators. No Associates.
You work directly with Paul and Jeff on every engagement — from the scan through the build.
Paul Ferguson
Founder & Principal
Architects and ships agentic AI systems for operations — agents, retrieval-augmented generation, tool-use orchestration, and the engineering realities of making LLMs work reliably in production. Two decades of production engineering, former Product Manager at Google. Started OpsAI Lab because most AI consultants don't understand operations — and most ops leaders are tired of AI demos that never ship.
Jeffrey Ferguson
Principal AI Engineer
Brings deep AI engineering experience from inside Google's AI ecosystem. Partners with Paul on every engagement — Paul leads the workflow diagnosis and ROI math, Jeff designs and ships the implementation. Specializes in production-grade LLM and agent architectures, with a focus on reliability over novelty.